Absolutely. In the “Design Notes” area, please include a note that you would like the background removed. These notes go straight to the artist working on your order. Should they have any questions or concerns, they will contact you.

You are able to upload your logo during the design phase or at checkout. We accept jpg, png, and gif files. Other file formats, such as .ai, .eps, .pdf, .jpeg, .psd, etc., can be sent to [email protected] (just reference your order number in the subject line).

Our graphic team will get to work on your logo within 2–3 business days and will send you a proof. After your logo is approved, we will get busy doing what we do best!

If you order 4 items or more (ANY 4) or spend $50 in merchandise, you get that individual logo digitized for free for life! Want to test us on a smaller order? We understand and will charge you only $49.99.

Of course. We want you to be confident in your order with BrandUp Apparel! Unless it is an exact reorder, you always see an ‘e-proof’ of your item, which must be approved by you before we proceed!

No way! Free Logo for Life! If you choose to reorder with a new logo, it would have to requalify for the free digitizing program. No big deal!

Most logos only need minor tweaks. That is free. If adjustments are needed, such as adding outlines, adding, altering, designing, etc., we may charge a small one-time fee of $24.99 for logo editing. We will notify you immediately if this charge applies.

If you would like to add an additional size of your logo on file (in addition to your free one), we can do just that! Our experts can resize your logo for a one-time logo sizing fee of $19.99 per size.

For best results, we do not exceed 4” by 4” embroidered logos. This is industry standard. Words, letters, or designs should be larger than 3/16 of an inch in order to stitch out beautifully. If there are small details in your logo, we may need to revise or remove them. Do not stress! We will work with you through the process.

We accept MasterCard, VISA, American Express, and Discover.

Yes! Almost all of the logos we receive from customers have no issue transferring to digitized embroidery and qualify for free embroidery.

Logos that are 11,000 stitches or below will always be free! If your logo is more dense or has a higher stitch count, our team will work with you on how to revise or continue. Additional fees may apply. Our free embroidery program includes one logo placement on the left chest of the chosen garment. If you would like the logo in a different spot, we will gladly adjust it for free!

No worries! If you would like the second logo embroidered on the sleeve or back yoke, simply add $6.99 per location. To add names, simply add $8.99 each.

To make your life easier and the ordering process easier, we chose one great price for each embroidered item. This also helps you to mix and match colors!

Oh no! Mix and match all you would like!